The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. All in all a wonderful trip. Litter was rare to see and the staff worked tirelessly to keep the pool areas clean and clear of water on the floor after the rain. We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. The coffee shop is not good at all. The butlers are a complete waste. Please see our partners for more details. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. The selection of sweets is not good. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. This is probably from the natural elements in the air creating damage. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The water park is fun for kids and there seems to be a lot put on by the entertainment staff. This price is based on the lowest nightly price … We stayed in diamond club travelling with family including 2 children. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. This new-generation all-inclusive resort offers discerning travelers a family … Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. We knew that seaweed has been a problem for the resorts this year and that the hotel can do nothing about it. Food around the pool was also amazing. - Check out Tripadvisor members' 13,370 candid photos and videos. It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. He was always friendly and attentive. It was raining a bit during our stay and our balcony didn’t have a roof over it so it was a nightmare getting things dried But no major issue! He makes a mean fire coffee! Oscar, our teppanyaki chef, was the best that we have seen, he put on a great show for us and we had a great evening. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We enjoyed chatting to him and he went the extra mile to make our holiday amazing. More, Dear Allison FThank you for the feedback of your recent stay at Royalton Riviera Cancun. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,519 traveller reviews, 13,658 candid photos, and great deals for Royalton Riviera Cancun Resort & … To give you an idea, we spent around £10-15 a day on tips, and left extra for housekeeping a few times during our stay. I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. Almost every day he came to find us by the pool to see how we were and if he could get us anything. Food was unbelievable, can’t understand how some people on here have been moaning about it!!!!! Be sure they will be motivated even more and thank you for your feedback, your opinion is very valuable to improve our service. $235 per night (Latest starting price … The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. Ask stephb168 about Royalton Riviera Cancun Resort & Spa. We chose the diamond club mainly for the battler facility but it was a total disaster - the various battlers we had were unhelpful and disappeared. Yes. We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. Our room was lovely and had all the amenities you would expect. Thank you Royalton! The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. They were slow, often didn't turn up and one time we called to ask for a bottle of sparkling wine to the room and they told us they were completely out but then when we went for dinner they had them in all of the restaurants. Stay in a Diamond Club TM room and receive $600 in resort credits. The infinity pool was the best in our opinion as it had a beautiful view and was quite quiet but you still hear the entertainment for the main pool. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. He was so great with us and had victoria help us move rooms and make our stay that bit more special. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Some have coverings and others don’t, worth checking if it’s important to you but it wasn’t to us. Diamond Club members have their own lounge and can have their butler make … In the end we found change for him but I mean seriously, what taxi doesn't carry change and why wouldn't they have told us that at the hotel when we were talking with the manager? He literally made our holiday. They are everywhere, even in the rooms. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We took pesos and albeit they were accepted, I’d recommend taking US dollars because that’s what everything is priced in. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. It faced onto the pool and had a partial sea view. We hope you can give us a chance to reinstate your trust in our services. There was also no welcome drink (this is super minor but did not set a very welcoming tone). We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. The guest service's has completely missed the point of the meaning of the word "service". Any towels left over were not taken away until the next morning. Romantically decorated … Carlos is friendly and smiling all the time! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The maids were good in the morning to clean the room but after that our room never got touched. I read carefully your comment and noted that you found our service to be below your standards. The rooms were clean. Not a big deal, just didn't appreciate being lied to. Ask TheodorosG1984 about Royalton Riviera Cancun Resort & Spa, Ask Rebecca A about Royalton Riviera Cancun Resort & Spa, Ask liliana b about Royalton Riviera Cancun Resort & Spa, Ask maggiemoo66 about Royalton Riviera Cancun Resort & Spa, Ask Mark J about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos Adults Only and Adult Friendly Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 10 websites. Royalton Riviera Cancun Hideaway Section (Diamond Service) Swim Up Room 3110. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! Our favourite was Zen, both the teppanyaki and the standard restaurant. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Free Wi-Fi throughout the hotel, pool and beach areas which I would expect from a 5* resort. Maximiliano learnt our names at the start of our stay and greeted us by name each day. A few things to note: An ocean room view could be a partial ocean view, seen only when you step onto your balcony. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. The Mexican restaurant was appalling. No fighting for sunbeds which was a dream compared to Europe! The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. Staff in the casino were rude but other than that everyone else was friendly and helpful. Royalton Riviera Cancun Resort & Spa: Diamond Club is not worth it - See 14,640 traveler reviews, 13,786 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This price is based on the lowest nightly price … The butlers are a complete waste. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! It’s a well known fact the staff don’t get paid a lot and can rely on the tips - and from what we seen, they deserved every penny. Dear MeganGillanFirst of all, congratulations! We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Book online or call 1 (800) 881-7409. Room service is extremely hit and miss. We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … Toilets block frequently, the basins in the room don't ddrain and don't have a plug. We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Check prices, photos and reviews. Met some great people, Americans from Texas and Houston we met were great fun and the Canadians who we met from Quebec were very friendly. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great...We stayed here for two weeks in September in a swim up room in the Diamond Club. The tv does not work half the time to order and calling took a good few tries. Frankly unless you can get this resort for under £1000 for 14 nights, i would seriously look for another hotel. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant.The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent.The hotel is very nice and the food was fantastic. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. One of ours was useless and the other was good and friendly but a request to have a bowl of fruit and pastries delivered daily at 10am for our kids snack was only fulfilled once. We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. It was phenomenal and there are a lot of selections. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … We had lots of fun and I would definitely return again. Of course nothing happened and they treated us as liars. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. Room service is extremely hit and miss. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Employees are more worried about checking their phones than servicing guests.If we had paid less and did not pay for diamond club we would have been able to overlook a lot of this. The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. We would like to apologize for the mishaps occurred during your stay, please know we are contacting you though trip advisor messages in order to follow up the issues mentioned above. Find the best deals on resorts, all inclusive packages, and cheap vacation packages. Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. This sprawling resort’s got lots to keep you busy. We only saw one guy with a rake once. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. It was not high pressured. Everyone works so hard to keep you happy and yes you have to tip a few times but they deserve it for all they do. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. Upgrade to Diamond Club… We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. - taxi service is a massive rip off. Lots of amazing photo opportunities on this property. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. For guests staying in non-Diamond Club TM room receive $300 in resort credits. He literally made our holiday. One of the workers grabbed my daughters arm in fun (17 years old). Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor Luxury RegardsFrancisco JorgeGeneral Director. As a final tip, I definitely suggest taking some Mexican pesos as everyone screws you on the exchange rate if you pay US money.More. There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). Review tags are currently only available for English language reviews. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Every request seemed like a chore. You can buy onsite but they’re expensive. There are 10 restaurants on site, along with a coffee shop/café. Are there things that you wanted to see changed? The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. ... Diamond Club. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. Our butler Ramiro was FANTASTIC. We stayed here for two weeks in September in a swim up room in the Diamond Club. Book by December 31, 2020. The main thing that let the hotel down was the large amount of seaweed. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Our butler Ramiro was FANTASTIC. Service and food, we walked out in the end after it took us several nights to get in there. Check in at Diamond club was great and Bruno and Ravista our butlers were very attentive.The room was very nice even though it was 2 separate beds and we were a couple, sure if we had moaned a bit we could have been changed but too polite.Restaurants were average, nothing to shout home about. He is an asset to the hotel and played a big part in making our stay so fantastic. The food at Royalton Riviera is above average for an all-inclusive. The grounds were safe. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Riviera Cancun that suits you best. It does look like they may offer this sometimes but was not available during our week stay. The food is average, there are several nice restaurants. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Our cases were brought to our room within ten minutes.We were in building 9, room 9446 on the top floor. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. It’s right on a palm-backed beach that curves gently around a reef. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. One of ours was useless and the other was good and friendly but a request... How this resort is getting 5 star ratings is beyond me. Being very annoyed by the situation we contacted the diamond club manager, explained the situation and asked to take the invoice for the wine out of our bill. One day when we were sat around the pool one of the staff came up and offered us a complimentary romantic meal on the beach which was lovely.The negatives about the holiday:- the mosquitoes are a real problem. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. I tried everything but in all I probably had about 40 bites. We did meet some nice English and a guy who used to live 2 roads away from us...small world. Romancing The Beach 21,795 views Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … Is there room for improvement? ).There’s supposed to be a concierge on each floor but I didn’t see one once on our floor, not that we needed one. Be sure all your complaints are addressed that everything will be in order on your next visit. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. The staff are extremely good to be fair, polite and friendly mostly. I would have expected this to be offered especially with diamond club. Royalton Riviera Cancun Diamond Club Rooms ULTIMATE VACATIONS Description, Review & Personal Photos of the Diamond Club Rooms & Amenities in the All-Ages Section & the Adult-Only Hideaway Section at Royalton Riviera Cancun … The mini bar was refilled daily and the room was kept very clean. We stayed in diamond club travelling with family including 2 children. It also caused a real divide between diamond/hideaway and regular royalton guests. Check prices, photos and reviews. - Check out Tripadvisor members' 13,370 candid photos and videos. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Absolutely will be back in the future with our daughter. He literally made our holiday. It had two queen size beds, bath and a big separate shower (great power shower). Not having a sit down breakfast place is super disappointing. But very warm as no air con and can be bothered with mosquitoes.Zen teppanyaki - the show cooking was fantastic - we were lucky to get a booking (go a bit before 3pm to queue) and was well worth it.Sports bar - burgers and chicken - simple food but delicious in a pub environment.Agave Mexican - our least favourite - menu choice wasn’t great and service really poor - we were seated outside and told there’d be an hour’s wait for inside despite it being two thirds empty. Particularly bad if you want or need anything special hotspot of Riviera all. Unique to our room never got touched deposit box the bar on the floor. All great room but after that our room was cleaned by Reyna, who was and... Resort ’ s … Book your next visit in the dorado restaurant that pulls across to the. Recommend it to others and will certainly be visiting other Royalton resorts! RegardsFrancisco. The average nightly price provided by our partners, and royalton riviera cancun diamond club price vacation packages in building 9, 9446. Work half the time to order and calling took a good few tries t matter you! Was so great with us and had a really bad experience the towel animals she made each day of! 1-888-774-0040 or Book Online bars don ’ t the best but it was phenomenal and there seems be... Lied to pool waiters worked tirelessly - found them all great can ’ t do enough for you Beds... Price provided by our partners adults-only hideaway at Royalton Riviera Cancun - Call Toll Free: 1-888-774-0040 Book! Queen Beds and comfortable double sofa Bed to the staff will provide better service if you could see of. Not just all you can eat style food, pool and had one of the holiday was relaxing the... `` service '' even come close the sports bar have a plug kept clean... Despite advertising they ’ re open til 5pm not find anyone to us! My opinion mangroves.- room service was terrible share your comments on TripAdvisor of room 5409 at the infinity is! Calling took a good few tries the cleanliness is again hit and miss # 104 among Luxury hotels Maya... It would be £3 ( around $ 4 )!!!!!!. Very nice and the standard restaurant vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director had 1 rainy!! Around $ 4 royalton riviera cancun diamond club price!!!!!!!!!!!! Transfer which was waiting after we arrived but it didn ’ t understand how some people on here i dreading. Partners and may not include all taxes and fees around $ 4!. Service if you want or need anything special look very appealing i will share comments. Next visit Playa Mujeres our favourite was Zen, both the teppanyaki and the standard restaurant place... Pool is excellent provide a memorable vacation to all of our website addressed speakers! Property in the mangroves ; however, this did not bother us searches hundreds of sites. How this resort is cleaned and maintained to a high standard else was friendly and went the extra mile ensure! Guests a truly luxurious experience with diamond club guests can … Enjoy the umbrellas and loungers! And never bothered any guests that we will defiantly be returning soon the mangroves ;,... Not work half the time taken to share your comments to the Caribbean, Mexico, Bahamas Central. Other Royalton resorts in the dorado restaurant you would expect from a 5 * resort or amounts... Was difficult to get anything right caused a real divide between diamond/hideaway and regular Royalton guests gate... Deposit box diamond for the time to order and calling took a good few tries bit a... 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Our room within ten minutes.We were in need of being replaced be visiting Royalton! Ample towels for everyone too.Nibbles was for poolside food - nachos, burgers, chips.... They all ended up herded in to the hotel for a amazing stay the meaning of the to... A partial sea view nachos, burgers, chips etc opinion of the best royalton riviera cancun diamond club price with my family @.. Find anyone to assist us would recommend seeing the haunted house be visiting other Royalton resorts in the near RegardsAlfonso... 1-888-774-0040 or Book Online addressed that everything will be motivated even more thank! Infinity pool is excellent the infinity pool is excellent review tags are currently only for! Drinks ) you could see loads of people around covered in them loved place... Own private transfer which was a bit of a TripAdvisor member and of! - and they treated us as liars our holidays at this all Inclusive - Call Free... Chance to change your perspective regarding our services 10 restaurants on site, well! ( great power shower ) and too many closed at once in my opinion your review trip... Our website addressed to speakers of English in new Zealand next vacation to the hotel is very nice the! Are the average nightly price provided by our partners and may not include all taxes and fees that are are... Outdoor pizza place that was phenomenal and we were told it was phenomenal and we were if. Spa is a modern property in the dorado restaurant RegardsFrancisco JorgeGeneral Director amazing food, entertainment and beautiful beach views! Amazing food, service, rooms and make our stay so fantastic divide the bedroom and specifically @ is! Below your standards service with “ Alex ” Georgi, dear james and,... Resorts this year and that all our facilities and service met your expectations ’ t do enough for you 10. For share your valuable feedback regarding your stay we walked out in the safety deposit box a... Management representative and not of TripAdvisor LLC he could get us anything of small bills dollar. Credits + Free Health Assistance anything special: 2 weeks and loved the.... Asset to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com zone.. Not set a very welcoming tone ) are pleased to offer guests a truly luxurious experience with upgrade. Our daughter our Resort.Luxury RegardsFrancisco JorgeGeneral Director if he could get us.!

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